Written By Frank Bentley
Internally at the firm we talk at length about what constitutes a case and if some prospective clients even need to talk to an attorney.
I am actually the one who first talks to almost all of our prospective clients. Ultimately I do not make the decision on whether you have a case, but the attorneys have taught me a great deal on how to help people on the front end of a dispute so that I don’t waste your time.
We decided as a firm that one of the worst client experiences would be for you to talk to someone, get all excited that you are going to get a million dollars from this shady insurance company only to sit down with an attorney at your first meeting and find out that you actually aren’t going to get a million dollars and in fact we aren’t even going to accept your case.
That puts a little bit of pressure on me to make sure that I get all of the information I can from you on the first phone call to our office. This helps me determine if you need to see an attorney, if I can give you some resources to help you handle a claim yourself, or if I need to send you to an entirely different attorney who handles your specific kind of case.
What am I looking for to make that decision? It’s really basic: I need to hear your story. Don’t worry. I’m not giving you less points if your story-telling isn’t winning any academy awards. I just need to know what happened, who was at fault for the incident, and what has to happen to get you back to the way you were before this whole mess started.e
You may not have the answers to all of these questions right away. That’s OK! It’s still OK to call even if you don’t know if you need us. The “worst” thing I am ever going to tell you is that I don’t think you need an attorney. That’s it. There will be no name-calling or frustration or some idea that you “wasted my time”. I love talking to people and since I’m not a paralegal I will not have many opportunities to work with you directly with your case, so I enjoy this chance to help.
Our firm prides itself on providing the best possible client experience and we will do everything we can to make sure the beginning of your case is just as happy as the end. Thanks for reading!
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